Tickets in. Answers out.
A self hosted helpdesk that installs in an afternoon, runs on the PHP host you already pay for, and never charges you by the seat.
Support software that gets out of the way
No SaaS contract, no user tiers, no data leaving your server.
Three user levels
Admins, moderators and clients, each with their own view of the queue.
One install
A web install script that provisions the schema and the first admin account.
Zero seat fees
Self hosted on your own box, on your own domain, with no per seat billing.
Everything in the Premium build
The queue
Three user levels, admins, moderators and clients
Moderators scoped to a department such as Sales
Anyone can raise a ticket into any department
One file attachment on every ticket and every answer
Optional client self registration from the login screen
Refresh never duplicates a ticket or an answer
Pagination everywhere, so a busy queue stays fast
Email that works
Notifications on new tickets, answers, users and status changes
Answer notifications carry the full thread underneath
Plain text mail that lands in the inbox, not the spam folder
SMTP, Sendmail and PHP mail all supported
Every notification switchable by an admin
Premium control
Redesigned admin area built for daily use
Themed interface, restyle the CSS and images end to end
Ticket ratings, so you can see which answers landed
Credit management and membership expiry for paid support
BBCode tickets when plain text is not enough
Translation files for your own language
Every screen, no surprises
Browse the queue
Answer a ticket
Run the desk
Shape departments
Raise a ticket
Tune the options
What your server needs
PHP 5.0.1 or higher
MySQL 4.1 or higher, 5.0 recommended
The mysql or mysqli extension enabled
Any operating system, any host that serves PHP
PHP Support Tickets has been running on shared hosting since 2005. It asks for nothing exotic, so the install is a database, a directory and a five minute web form.
Buying Premium gets you the full source, free upgrades until the next major release, and a direct line to the person who wrote it.
Ian Warner services
Running an old tool that still earns its keep? Ian Warner modernises legacy software without throwing away the bit that works.