Premium PHP Support Tickets Features
- Core Features
- Easy web based install script.
- 3 Levels of users: Admins, Moderators and Clients
- Moderators can be assigned to a specific department (e.g. Sales)
- All 3 types of users can post tickets to any department
- Admin can post answers to any ticket.
- Moderators can only see their tickets and tickets within their department.
- Clients can post answers to their tickets only.
- All tickets and answers can include 1 file attachment
- Clients can self-register from the login screen (Optional)
- Refresh button never creates duplicates of tickets or answers
- Database abstraction layer used and included with the distribution
- Pagination used on all pages.
- Email Features
- Email notifications can be switched on and off by Admin users
- Email notifications include: new tickets, answers, users and changes in ticket status
- Email notifications of new answers include a thread of all previous answers
- Emails are all plain text
- SMTP, Sendmail and PHP’s Mail() functions are supported
- Admin Features
- Admins can create new user accounts of all 3 types
- Admins can create, edit and delete departments