Eigo Mail Case Study
Triangle were employed to modify PHP Support Tickets to provide a student coach liason system. The tickets were essentially renamed as lessons.
The client Eigo Mail a Japanese start-up were previously advised to hack PHPBBs private mail sub-system. However after consultation with Triangle, it was advised that the Support Ticket application offered a more powerful and scalable solution.
Many new features were added and a lot of the code changed to create the system, a synopsis of these are as follows:
- Tickets merged with the admin framework.
- Japanese Language added, and a translation admin created.
- Selectable language to change the language on the fly.
- Credit and membership expiry system added, these are intergrated with user options.
- Many options added to the ticket settings such as moderators cannot create tickets, users cannot reply to tickets only create, urgency optional.
- 72hr cron job to see if a ticket has been answered, if not email are sent out.
- Ticket rating system allows for a user to ask for a refund.
- HTML textarea to create tickets, with smilies and type modifications such as bold.
- Predefined subject area.
The system was launched in January 2007 and we wish Eigo-Mail the best of luck.